| www.michigan.gov (To Print use your browser's print function) |
June 27, 2007 | |||||||||||||||||||||
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| Complaint Reasons by Coverage Type for Auto Club Group Insurance Company | ||||||||||||||||||||||
| Please note that a single complaint may have up to 3 complaint reasons | ||||||||||||||||||||||
| Coverage Type | ||||||||||||||||||||||
Reason |
Complaint Reasons |
Percent |
Accident & Health |
Annuity |
Auto |
Home |
Life |
Other |
||||||||||||||
| Claim Handling | 91 | 71% | 1 | 0 | 57 | 32 | 0 | 1 | ||||||||||||||
| Marketing & Sales | 2 | 02% | 0 | 0 | 2 | 0 | 0 | 0 | ||||||||||||||
| Customer Service | 15 | 12% | 1 | 0 | 7 | 6 | 0 | 1 | ||||||||||||||
| Underwriting | 21 | 16% | 0 | 0 | 15 | 4 | 0 | 2 | ||||||||||||||
| Total: | 129 | 2 | 0 | 81 | 42 | 0 | 4 | |||||||||||||||
| Mailing Address | Contact Person | |||||||||||||||||||||
| 1 AUTO CLUB DRIVE | Insurance Regulatory Complaint Resolution (IRCR) | |||||||||||||||||||||
| DEARBORN, MI 48126 | Toll Free Number: | None | ||||||||||||||||||||
| Standard Number: | 313-336-1920 | |||||||||||||||||||||
| Copyright © 2007 State of Michigan | ||||||||||||||||||||||